Handling a Difficult Customer eLearning Course Executive Voice & Presence Refine how you present yourself

Refine how you present yourself through image

Sales teams and individual sales professionals

Is this suitable for contact centre and call centre teams

Multiple Choice Redirection

A program designed specifically for retrenchment and career transition

Handling a Difficult Customer eLearning Course Executive Voice & Presence Refine how you present yourselfHandling a difficult Customer can be an enormous challenge in a Contact Centre. This Program develops the Skills required to handle angry or rude Customers or Customers with different Cultural Values. By improving the focus of ones thoughts, feelings and stress, participants will learn to be able to listen, empathise and meet the challenges posed by Customers, Colleagues at work and in ones personal life. Customer Service Excellence can only be