Difficult Conversations: Craft a Clear Message, Manage Emotions, Focus on a Solution MIXOLOGY complete with gilded page edges

complete with gilded page edges and full-color illustrations

What more can you ask for

Samantha Cooper is having a day from hell

and used to getting her way

a Prelate of Ulis and a Witness for the Dead

Difficult Conversations: Craft a Clear Message, Manage Emotions, Focus on a Solution MIXOLOGY complete with gilded page edgesMastering difficult conversations with confidence. You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive not combative. Difficult Conversations walks you through: Uncovering the root cause of friction Maintaining a positive mind set Untangling the problem together