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The BSC Cookbook: Vol. 1 - Ingredients for a Successful Balanced Scorecard hair oils Gather as much information asThe Balanced Scorecard (BSC) by Kaplan and Norton is considered to be one of the most successful and widely used management concepts today. It constitutes an instrument for the strategic management of organizational and process performance. This book introduces a cooking recipe for successfully implementing a process oriented BSC within a company. This recipe is based on the insights gained during a real word project conducted at a large engineering